If you are not satisfied with your purchase, we offer a 60 day return policy.
Returns:
How long do I have to return my item? For change of mind and general returns, we offer a 60 day returns policy. You have 60 days from the item delivery date to return the item. For these returns, the original shipping fee is non-refundable.
Who pays for cost of returns? Unless the item is defective, damaged in transit or incorrect, please be aware that the buyer is responsible for the return shipping cost
What if the item is defective, damaged in transit or incorrect? For these returns, please notify us by email with the issue before sending the item back to us. We will reimburse you for the return shipping cost as long as you provide to us postage proof.
Returns Eligibility
In order for a return to be eligible for a refund please ensure you provide proof of shipping for your return within 60 days of the original purchase of your item.
We kindly ask that you return your item to us in good condition with no signs of visible damage.
Returns must be returned to us in an unopened and unused condition. We reserve the right to refuse any return if there are any signs of wear or if parts are missing.
How To Return Your Items
Repackage your item, if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.
Clearly add the below address to the outside of your package.
Return Address:
Pekabuu Company
33 N 3rd St, Unit 302,
Columbus, OH 43215
United States
(380) 710-6488
Please be sure to obtain a proof of postage once your item has been returned and if you could forward that onto us, we can then process your refund within 2 business days from the date your item is received (address shown above).
Once your item is received at our store it will be inspected to ensure that it meets our returns eligibility criteria outlined above.
Following a successful inspection of your return we will process a refund to the credit / debit card or PayPal account which was used to place the original order.
Refunds
When will I receive my refund?
For credit card refunds, please allow 5 working days for the refund to appear on your statement. For PayPal refunds, you should see the amount credited back to your account the same day we issue the refund.
How will I receive my refund?
Following a successful inspection of your return we will process a refund to the credit / debit card or PayPal account which was used to place the original order.
Why I haven't received my refund?
If you haven't received a refund yet, please check your statement again, these incoming payments can be overlooked.
If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@pekabuu.com.
Cancellations
An order can be cancelled within 24 hours from the time the order is placed. After that, we are not able to cancel make any changes.
If your order is delivered, we offer a 60 day return period. However, please note that you will be responsible for return shipping cost unless the item is defective, damaged in transit or incorrect.
Exchanges:
If you wish to exchange for another product, a return must first be made, we will issue the refund, then you can place a new order for the right item at your own convenience.
Warranty:
All products come with a one year replacement warranty. If the product is defective after 60 days from the delivery date and you wish to get a replacement, contact us by email with the order number and defect description. We will ship to you at our expense a replacement or equivalent product of similar value that you specify.
Authencity:
Pekabuu only carries merchandise that are official makers, distributors and/or designers.